surrey logo

logo EPSRC

d

FIITT - Food Incident Interactive Training Tool:

a serious game interactive web-tool

Introduction

FIITT is an interactive and customisable training tool to engage food industry stakeholders in mock scenarios of several food incidents of varying themes to capture the complexity and challenges of food incident management. If you are involved in the food industry you may be able to use it today. If you are involved in another industry, you might wish to design your own scenarios using FIITT, or consider using Serious Game type approaches in the future.

 

Why should I use FIITT?

With this tool, various stakeholders in the food industry will have access to knowledge about good practices in food incident management, thus making them better equipped to cope in such situations. Users can also create scenarios tailor-made to the needs of their own organisation. FIITT is just one example of the Serious Game approach.

 

The FIITT homepage:

Screenshot FIITT 2

Details

While the risk of food incidents can be reduced, it cannot be avoided. This underscores the need of food business operators (FBOs) to have an incident management plan in place. Moreover, regular training and practice of applying these plans is imperative to keep the incident management team up to date with the response procedures and be able to implement them efficiently. Within the UK food industry at least, the usual approach to training is through bespoke table-top or mock simulations, either developed in-house or by a third party service provider, such as insurance and risk management enterprises.

These customised training exercises could entail considerable costs, to which smaller companies may not have enough resources for allocation. And while large companies in the food industry have set up mechanisms for handling food incidents, the same cannot be said for smaller companies. With the continuous growth of food sales and distribution over the internet, this just makes the management process more complex. The Food Incident Interactive Training Tool or FIITT is a publicly accessible and freely available computer-based tool that will engage people in the food industry in mock scenarios of several generic or hypothetical food incidents of varying themes to capture the complexity and challenges of food incident management. With this tool, various stakeholders in the food industry would have access to knowledge about good practices in food incident management, thus making them better equipped to cope in such situations. While it is not the intention to replace the current training practices and established protocols in the food industry, this is viewed as a complementary tool to provide food business operators (FBOs) a solid foundation into becoming effective decision-makers for managing food incidents.

Target users 

The main target end-users of FITT are FBOs. This is not only for the crisis and risk management teams, if they exist, but also for other employees in the organization, such as the administrator or technical director. This could also be useful for the IT department, which now usually handles data management and communications for the organisation. The rest of the employees including new staff, could benefit from this by raising their awareness on the food crisis management process.

Other potential users can be from outside the food industry, given that risk and crisis management is similar in many sectors and not only in the food industry. Universities could also use this tool as part of teaching modules for students taking food-related courses.

Purpose

This tool is about decision-making focusing on the quality of information and data gaps, timely action, good contacts and coordination of actions. The tool is designed such that it can be used by different users for different purposes.

User

Purpose

Crisis/risk management teams, organisation’s secretary or technical director of food businesses, IT department

  1. As a means to assess the current strategy or decision-making skills (vs good practice); or
  2. As a guide for the user towards making the good decisions

The tool can be used in group or team setting using the tool as the platform for discussion, negotiation and reflection of actions/decisions. This setting provides an environment to which all views are heard and considered in the decision-making process.

Other employees of the organisation not directly involved in handling incidents, or for new staff; food producers

A tool for awareness raising and learning more about the process of food incident management. (The management of a generic food incident for a generic company.)

Academe – students taking food-related courses

A tool for education on food incident management

Begin using FIITT

 

To begin using FIITT go to http://37.247.116.119. You may also find it helpful to contact Angela Druckman (This email address is being protected from spambots. You need JavaScript enabled to view it.) for further advice on using the tool, and applying it to new topics.

 


Related Content

Your Questions: What if?

Our Approach: Understand the systemIdentify ScenariosAdapt

Concepts: Adaptation

Case study: Food Scares

 

 

 

Go to top